Bakery Hours
Daily 9 AM to 6 PM
Self-collection extends until 7 PM.
Guest Services
Everything you need before placing an order
This page gathers the practical details customers usually need first: bakery hours, islandwide delivery, express requests, self-collection, payment help, and the fastest way to contact the team.
Delivery
Islandwide service
Standard slots run in a 4-hour window.
Urgent Orders
Same-day express
Available for selected schedules and urgent gifting needs.
Payments
Local cards + PayNow
Support can assist for manual payment options.
Service Options
Delivery, pickup, and timing at a glance
Islandwide Delivery
Orders above $100 can qualify for complimentary shipping. Smaller orders use a standard delivery fee, with selected restricted zones carrying an extra surcharge.
- Standard delivery uses a 4-hour arrival window.
- Specific-time delivery can be arranged as an express option.
- Restricted locations may need an additional zone surcharge.
Same-Day Express
When timing matters, the team can arrange faster delivery for urgent celebrations, surprise gifts, and last-minute durian cravings.
- Advance notice is still recommended before dispatch.
- Exact delivery timing depends on route traffic and rider availability.
- Express requests carry a higher delivery fee than standard service.
Self-Collection
Guests can collect directly from the Kensington Square studio if they prefer a pickup experience or want to coordinate a precise handover time.
- 2 Jalan Lokam, Kensington Square #01-47, Singapore 537846.
- About 15 minutes from Bartley MRT.
- A short bus connection from Serangoon or Tai Seng also works well.
Payment Support
Easy ways to complete the order
Most Singapore-issued debit and credit cards are supported online.
PayNow and PayLah can be arranged with support when needed.
For overseas cards or unusual payment issues, customers can contact the team directly.
Need a faster answer?
Reach the bakery directly
Call or WhatsApp: +65 8228 8794
Email: info@thedurianbakery.com.sg
Studio: 2 Jalan Lokam, Kensington Square #01-47, Singapore 537846
Helpful Questions
Frequently asked before checkout
Ordering & Delivery
How early should I place my order?+
For the smoothest experience, pre-order in advance. Same-day options may still be possible, but timing depends on the product and delivery schedule.
Do you offer exact-time delivery?+
Standard delivery follows a wider slot, while exact-time requests are handled as express arrangements and depend on traffic and rider routing.
Is free delivery available?+
Yes, selected orders above the minimum threshold can qualify. Smaller orders usually carry the regular delivery fee.
Pickup & Payments
Can I collect the order myself?+
Yes. Self-collection is available daily from the studio, and it works well for customers who want tighter timing control.
What payment options are supported?+
Online checkout supports local cards, and manual assistance can help with PayNow, PayLah, or special payment situations.
What if I need help with a payment issue?+
The team can assist directly through WhatsApp or the contact page to complete the order safely and quickly.
Claim 3% Off your first order with code: DURIANFIRST
